Digital transformation

Strategies for Digital Telcos

Let us help you embark on a digital transformation. Over the past 3 years, we have fully implemented or started pilot programs for more than 60 digital projects.

The current era demands a strong digital strategy. Customers today make decisions here and now; they aren’t looking for general offers, long complicated processes to activate their service, draft contracts on sheet after sheet of paper, or having to handle everything in person at a branch.

We create and implement digital strategies

We approach digitalization from three angles:

Customer experience

  • An online and offline dialogue with customers
  • Knowledge about the customer
  • Quality sales and services
  • After-sales service
  • An individual approach according to customer segment
  • Self-service
  • Mobile applications
  • Loyalty programs

Your employees’ user experience

  • Knowledge and ability to serve the customer
  • Functional systems
  • Simple applications
  • Easily accessible information
  • Automatic and efficient workflows

Process optimization

  • A clear overview of the company’s performance
  • Information based on hard data
  • Integrated systems

We already have immense experience of comprehensively redesigning existing company processes. Along with the processes themselves, we also address their impact on the organization’s entire ecosystem – from business models, IT architecture and systems, including technology, to team bonds and organizational structure.

Make it easier and more pleasant for your customers to contact you and for your employees to do their job. Both have the power to multiply the strength and capabilities of your business and, thus, its results.

We digitalize telecoms

Take a look at how Adastra’s mobile app can use augmented reality to guide a customer to one of your stores:

See how our digital receptionist could work in your offices:

Would you like to get a solution customized to the needs of your company? Contact us today.

Get more info today, start implementing tomorrow.

Thank you

We will contact you as soon as possible.

Jiří Balcárek

Telco&Retail Division Director

Jiří Balcárek