Connect all processes, technologies, and people digitally. Project complex changes into processes and technologies, and thus to your whole organisation.
The digitisation and automation of all internal and external processes will fundamentally change the functioning of telecommunications operators. Everything will be transparent and efficient, with omni-channel communication and without unnecessary paperwork. Start now with our series of steps.
IT systems and innovative approaches, such as artificial intelligence, machine learning, and voice or text analysis, will play a major role in transformation. Don't lose your clients to your competitors. Allow them to experience excellent customer experience; simplify processes; and estimate their needs, in time. Become a professional telecommunications provider in the upcoming digital era.
Prepare for the future
Imagine that your company operates on a completely digital basis. You take personal data from a registry or just scan or take a photograph of an ID card. The subsequent offer or communication then fully respects the client's individual needs. You revise terms of service on an ongoing basis, based on changes in the client's life (you know about them because you have data from mobile applications or about how the customer uses your services). You know precisely that the client is ready to accept your cross-sell offer or, on the contrary, there is a risk of them going to another operator.
Adastra can help you with a number of tasks:
Digital paperless processes - our mobile app, for example, simplifies the drawing-up of contracts
Digital customer identification - we help you to quickly and flawlessly introduce new clients to your systems, assess potential risks and "whisper systems" to prevent input errors.
Improve customer experience - we can use IoT technologies to digitally scan and transmit information from sensors from your shops. We make it possible for you to identify customer sentiment or understand the client's intentions and manage the capacity of your shops.
Digital onboarding - we help banks and non-bank financial institutions to attract new clients. We can prepare similar services for telecommunication operators.
Omni-channel communication with clients - with us, you communicate with clients in all channels, and you know what the client is looking for/testing/verifying and can proactively target offers of your products and services.
Functioning Self-BI - reduces routine reporting work and analysts can handle more complex analytical tasks.
Proactive/predictive reporting - you will make timely decisions based on the right information from both structured and unstructured.
And we're continually coming up with new opportunities…
86% of CEOs believe that technology will transform their business more than any other global trend. (Source: CEO survey by pwc)
See how, for example, Metlife uses adastra.one mobile applications to help it avoid unnecessary paperwork. The application also automatically prevents errors when drawing up insurance contracts.
Would you like to get a solution customized to the needs of your company? Contact us today.
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