Artificial intelligence

Artificial intelligence

Retain your existing clients and win new ones with artificial intelligence methods.

How to retain customers on a highly saturated market? What do they need and what can you offer them? How to win new ones? How to communicate with them optimally? With Adastra, or Blindspot Solutions, it is easier than it might seem.

Optimize communication with customers

Every customer is different. Some respond better to information or offers sent by SMS, some prefer email and for some it is ideal to display information on Facebook. The goal is to achieve the best possible conversion at the lowest possible costs. Artificial intelligence in able to optimize communication channels for hundreds of campaigns and micro-campaigns. It simply delivers the message where the willingness to buy is the greatest. And provides monitoring to determine if the customer possibly starts responding to another communication channel better.

Optimize the work of branches or the use of call centres

So far artificial intelligence is unable to replace empathy and chatbots cannot solve complex problems with customers. Use staff for work which no algorithm can take care of. Leave the rest up to Adastra and Blindspot Solutions.

Artificial intelligence easily learns how to respond to customers’ repeated inquiries, e.g. changing permanent residence or delivery address or making premature payments. Artificial intelligence can be easily taught things that unfold according to pre-determined rules. It can have a dialogue with the customer without making them feel that they talk to a robot.

Assign phone calls to phone operators according to the mood of the caller. You can switch the most demanding customers to operators with the highest degree of empathy.

70%

70% reduction of support inquiries is reported by companies which have introduced chatbots. (Source: Gartner)

Optimize the number of branches or the use of call centres

Monitor the workload of your communication channels with human operators. Verify if and when the workload of your branches is sufficient and if they are not overburdened. Focus on working hours and the locations of branches or individual shelves. From where, when and which customers come to your branches? With artificial intelligence we can schedule the coverage of a specific region as needed by your clients.

Are you asking if your call centres are used effectively? Can you schedule inbound and outbound communication? Do you know how to plan your operators’ workload to maximize their performance? Rely on artificial intelligence which can schedule human resources optimally, using the capacity of your call centre to the maximum.

500

500 people on average are employed by domestic call centres of big corporations, such as banks and energy firms. Will bots take over their monotonous, often tedious routine work?

Predict customers shopping cart

Artificial intelligence is able to recognize typical and desirable behavioural patterns among data on the financial products and services used. Use this knowledge to estimate future development. Just like in retail, shopping cart prediction is possible even in banking. It is possible to predict the product/service the customer could be interested in. Artificial intelligence calculates it all on the basis of sample customers. In addition, the reliability of predictive algorithms increases with an increasing volume of the data you provide.

Would you like to get a solution customized to the needs of your company? Contact us today.

Get more info today, start implementing tomorrow.

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Dagmar Bínová

Big Data Science Leader

Dagmar Bínová