With the transition to its new Internet banking, Raiffeisenbank wanted to improve its client services and to consolidate the outdated electronic banking systems that were previously in place. Among other things, customer experience was a primary focus, and so Raiffeisenbank wanted an appropriate system to take care of all monitoring. If key parameters were to deteriorate – if the application slowed or the number of bugs increased – the solution had to be able to identify the problem, whether at the user end or in individual technological units such as web servers, application servers, the application code, the database, the integration layer, and the associated banking systems.
With Dynatrace’s APM, we have managed to shift from reactive to proactive support of our key banking system.
Based on the trial deployment of several monitoring systems in its new Internet banking, Raiffeisenbank chose Dynatrace’s Application Performance Management tool, implemented by Adastra, mainly for the following reasons:
The solution proved its ability to track the performance of client request processing across all layers of the application, even to the level
of the application code. Implementing the solution also involved setting up dashboards for both IT and enterprise application owners, and training for Dynatrace users and administrators.
Today, we can effectively optimize those areas that make the most difference to the user. Cost-effectively.
When implemented, the Dynatrace APM solution confirmed the capabilities it demonstrated in the trial deployment during the tender. In a short period of time, it succeeded in fixing several bugs that could have caused the application to slow or errors in its full operation.
After the rapid and successful deployment of Dynatrace APM, Raiffeisenbank decided to begin monitoring other key applications. In the case of one of these, an application supporting Treasury business, using the APM for the first time almost immediately revealed several problems that had been caused by a system upgrade and occurred over several months. This was a very positive result for the Treasury enterprise application owner, in particular regarding data on how fast the application responds, as he had faced issues with this in the past. Having started monitoring with Dynatrace APM, Raiffeisenbank has an overview of how the application really works.
In the implementation of our new Internet banking, we have significantly upgraded our monitoring system and tools to measure application performance and response. We have thus managed to shift from reactive to proactive support of our key banking system, whose smooth operation makes a crucial contribution to our clients’ satisfaction.
Objective facts rather than subjective findings, improved SW development, better communication between IT and business, the availability of key applications with complete overview of operations – this is what Kooperativa insurance expects of the Dynatrace APM solution which was delivered by Adastra.
Customer response to the MojeO2 self-service platform indicated weaknesses in its availability and inconsistent feedback. The big picture was wrong and this was the impetus for the company to find a solution that would ensure that the metrics would clearly and effectively monitor everyone using this application.