Initially, emphasis was placed on the constant increase in demand for the provision of insurance services, an area where Ceska Pojistovna has maintained its dominant position on the market for many years. From an operational point of view, Ceska Pojistovna wanted to ensure that its extended sales channel was readily available and flexible enough to meet customer requirements to retain them and lower the risk of attrition. To increase the quality of its services, Ceska Pojistovna decided to map its options and select a solution enabling the company to monitor every user transaction in the system, in particular, in the application for closing non-life insurance contracts. The existing solution proved to be impractical as it only simulated the work of the user of the application. Detailed data pertaining to the end-user level was not available.
Ceska Pojistovna approached Applications Performance Management (APM) companies to acquaint themselves with the technical parameters and capabilities of each solution and then tested their
solutions in real operations. Adastra successfully surpassed expectations using the Dynatrace APM solution which stood out from the competition by offering:
Adastra consultants implemented the Dynatrace APM solution to the application for closing non-life insurance contracts, which is used by the entire sales network of Ceska Pojistovna today. Dynatrace APM solution minimizes both the risk of system unavailability and long system response times for operations and business.
Key project benefits are:
Objective facts rather than subjective findings, improved SW development, better communication between IT and business, the availability of key applications with complete overview of operations – this is what Kooperativa insurance expects of the Dynatrace APM solution which was delivered by Adastra.
Customer response to the MojeO2 self-service platform indicated weaknesses in its availability and inconsistent feedback. The big picture was wrong and this was the impetus for the company to find a solution that would ensure that the metrics would clearly and effectively monitor everyone using this application.