ACM implementation provided the solution including the preparation of a datamart as a data source for campaigns, and the implementation of reports used for campaign evaluations. The system was expanded during the second stage to support the network management of agents (internal and external). Thus the system became one complex enabling the automated processing of client data, their addressing and evaluation including the evaluation of individual channels and agents.
A complex solution encompassing all key areas of the insurance company.
Fourteen years ago we entrusted our customer data to Business Intelligence systems that Adastra helped us build.
As a result, we have one data source for our customer databases which significantly helps us make all management operations more effective. At the same time, we set up a constantly running process of client unification. Our key applications are integrated with these systems, thus enabling effective client service, business activity management, fraud detection, and administrative access to data based on the principle of ‘everyone gets exactly what they need for their work’. All aspects live up to our strict security standards. And it was all possible thanks to our cooperation with Adastra.
Employees throughout the company also use the KIS system module. The key users being client center employees, the audit and risk departments, and insurance event liquidators.
Our users include insurance agents, i.e. internal and external sellers, so Adastra helped us create a KIS system module to manage them. Thanks to this application, agents have modules that provide them with up-to-date client information, while enabling them to solve business campaign tasks and tasks connected with client services (for instance, the system automatically alerts us to insurance contracts which are ending or the failure to pay insurance installments), to download the necessary information and data to manage their finances (fees, provisions), to see the current results of their work through set-up reporting, and to manage daily activities. This system is also used by managers who use it to oversee, control and evaluate effectiveness.
Everybody sees exactly what they should and the data is protected against hackers.
Objective facts rather than subjective findings, improved SW development, better communication between IT and business, the availability of key applications with complete overview of operations – this is what Kooperativa insurance expects of the Dynatrace APM solution which was delivered by Adastra.
A system of the same name was developed within the EPOZ project to replace the old PES system (which was saved and shut down) fully. An extensive and sophisticated data migration from various data sources, including distributed and locally managed DB, had to be carried out to ensure a successful implementation. Adastra’s ADMA framework was used…
The bank opted for a new CRM solution. Switching to a new system, however, could not be successful if, at the onset, it lacked all the necessary data stored in the original CRM. For a successful transfer to take place, all required data must be extracted and uploaded into the correct place, on time, and in such a way that all customer requirements…